This is a an apps to tweet your message from tweetdeck to twitter and facebook. Just installed it and playing around. Safe time to sync ur tweeter and facebook. Works in Mac and PC.

http://www.tweetdeck.com/beta/

Below are the list of interface that can be a good reference for content display.

a. Straight Forward
- A straight forward FAQ consist of Question and Answer.
- Use a different size & color to differentiate the question and answer

http://www.apple.com/getamac/faq/

b. Too many things to asked
- If you have a lot of questions and wanted to display in a page, you should use the java dropdown where when you mouseover the question, the answer will be displayed.

http://www.facebook.com/press/faq.php

c. Grouping
- You should rearrange the content into groups and create the quick jump menu for the group via pull down menu or hypertext links.

http://europe.nokia.com/A4144974

d. Popular/Top FAQ
- In some website, they highlighted the most popular FAQ for quick access

http://europe.nokia.com/A4144973

e. Back to top button
- You have to put the back to top button especially in a long, one page FAQ

http://www.maybank2u.com.my/site_functions/faq/onlinebank.shtml

f. Content segregation
- Use line to segregate long answer for a better reading

http://hollylisle.com/fm/Articles/faqs1.html

i. Related content
- Put hypertext link if the content is co-related with another content

 http://mail.google.com/support/bin/answer.py?hl=en&answer=7403

h. What’s next after the list of FAQ
- Guide user attention to contact admin / webmaster for more enquiries or unlisted FAQ

That’s all for this week. Now you can FAQ yourself. :p

MORE REFERENCES

Ikea
http://www.ikea.com/ms/en_AU/customer_service/faq/faq.html#0000 

View Pictures of Rejuvenate02, originally uploaded by secretlabmedia.

Dude and dudenis of secretlab went to Siggraph Singapore, for a rejuvenate session aka company trip.

Date : 11-13 Dec 2008
Location : Singapore

Click on the link, download the installer and enjoy chatting face to face. No more typing. If you are mac user, make sure you click only on the packaging box because the google talk icon (on the left ) is the uninstall software. 

Upon finish the installation process, you will be directed to the gmail web to login. Then, confirm the video chat settings.

Last, enjoy video chat in handsome mode. Good luck!

Above is the video chat testing with my wify. Please note that the picture above is one of her student’s self portrait artwork. We want to check whether the video is clear or not especially when it comes to document / printing artworks video discussion.

:p

More info
http://mail.google.com/videochat/?hl=en 

Seorang kawan pernah berjenaka, “hanya bangla bekerja pada hari sabtu”. Lawak ini agak keterlaluan, malah sangat meng-senstitifkan. Lantaran itu, kami merancang untuk tidak bekerja pada hari sabtu dan ahad. Oleh itu, perancangan kerja sangat penting dan kritikal. Maka lahirlah idea “Meeting Monday”.

Meeting Monday

Di secretlab, kami mengamalkan Meeting Monday. Apakah Meeting Monday? Berikut adalah soal jawab tentang Meeting Monday untuk kefahaman yang pantas.

Q : Apakah Meeting Monday?
A : Perancangan adalah hakikat Meeting Monday. Boss akan merencanakan pergerakan company untuk minggu itu berdasarkan rencana yang telah ditakdirkan.

Q : Mengapakah ia tidak dinamakan Monday Meeting?
A : Kita bertemu Isnin. Kerana, Isnin adalah hari pertama kerja. Maka kebiasaannya Isnin adalah hari yang tidak disukai ramai kerana Isnin datang selepas Ahad. Ahad adalah hari kita bergembira dan melupakan masalah dunia. Maka dalam bertemu isnin, kita harus pastikan yang kita bertemu isnin dengan hati yang bersemangat. Isnin adalah kepala hari – hari kerja. Jika isnin dimulakan dengan berjaya, saya pasti minggu itu adalah minggu yang bermanfaat. Energy yang terhasil pada hari isnin boleh membentuk dan mempengaruhi pola dan mood bekerja. Kita mahu staff berfikiran yang Isnin bukan hari untuk meeting tetapi isnin adalah hari pertemuan keluarga secretlab. Pertemuan perlu ada untuk perpisahan. Pertemuan akan memupuk kecintaan dan kecintaan akan membawa kita kepada sifat redha dan ikhlas. Bagaimana untuk bertemu isnin dalam hati yang terbuka akan dibincangkan kelak.

Q : Bilakah Meeting Monday akan diadakan?
A : Meeting Monday dijalankan pada setiap hari Isnin, jam 10 pagi hingga 11 tengahari didalam suasana santai kekeluargaan.

Q : Apakah yang akan terjadi jika hari isnin itu cuti, atau boss ada meeting lain?
A : Meeting Monday akan dilakukan pada pagi selasa.

Q : Jika Boss mempunyai meeting lain pada hari Selasa?
A : Meeting Monday akan dilakukan pada hari Rabu dan bagi menjawab persoalan anda jika anda bersoal lagi, Meeting Monday akan tetap dijalankan kecuali dunia kiamat atau Malaysia diserang musuh. Sepanjang tahun ini, kita pernah membuat Meeting Monday walaupun pada hari Khamis.

( Meeting Monday akan dikenali sebagai MM selepas ini )

Q : Siapakah yang hadir didalam MM ?
A : Semua ahli secretlab.media termasuk student internship. Tiada pengecualian.

Q : Bolehkah anda terangkan apa yang berlaku didalam MM?
A : Pada waktu pagi yang indah itu, kita akan mulakan MM dengan suasana yang bahagia. Ini penting untut menuntut keikhlasan masing-masing. MM dibahagikan kepada beberapa segmen. Pertama adalah SOMETHING TO THINK ABOUT. Di sini boss akan membawa beberapa input / idea baru dari segala aspek. Didalam segmen ini, idea-idea baru dari sekitar dunia yang wujud dikongsi bersama staff supaya staff sentiasa update dengan idea, trend, ilmu terkini dunia. Keterujaan untuk hidup akan dipupuk disini. Seolah-olah, matlamat hidup merasuk kita untuk kerja dengan hebat.

Segmen seterusnya adalah RESOURCES. Di sini boss akan meng-reveal resources2 berguna yang ada di internet atau buku.

Atas : secretmanage

Setelah mood staff dinaikkan dengan hype terkini, tibalah masa kepada tulang belakang MM iaitu segmen PROJECT UPDATE. Melalui software secretmanage, setiap projek yang sedang berjalan akan diupdate oleh setiap staff termasuk desgner-designer. Di sini staff akan diberi tahu akan tanggungjawab masing-masing untuk apa yang patut dan kritikal dilakukan pada minggu itu. Sifat integrasi sangat penting disini supaya setiap staff faham perjalanan company.

Atas : google calendar

Kami menggunakan google calendar untuk mengisi jadual harian kerana google calendar merupakan antara tool yang power secara network. Sebagai contoh, jika Muzammil, SLM009 harus membuat interface design pada hari rabu untuk projek CD Sapura, maka kita akan tanda 850 : SLM009 : Interface Design, dimana 850 adalah nombor projek.

Seterusnya setelah staff terasa beban didada dengan tugas-tugas yang telah diberitahu, tibalah segmen terakhir iaitu FAMILY MATTERS dimana hal-hal keluarga secretlab akan dibincangkan. Antara yang biasa dibincangkan adalah movie apa yang harus kita tonton minggu ini atau bila kita nak buat lawatan atau bila boss nak belanja makan.

MM diakhiri dengan segmen SUMMARY selepas segmen Q&A dimana setiap staff akan diberi peluang untuk bertanya atau menyatakan sebarang idea / pendapat / tidak puas hati kepada boss dan seumpamanya.

Q : Berapakah tempoh masa bagi MM?
A : Satu jam yang effisien. Lebih dari itu mungkin kita sudah terperangkap dalam hal-hal yang tidak bermanfaat atau perbualan lawak yang keterlaluan.

Q : MM seakan satu rutin terpenting bagi Secretlab. Adakah terdapat kemungkinan MM dijalankan di lokasi yang berbeza?
A : Kami pernah cuba video conference dimana kami di sabah sedangkan staff di office. Staff akan menyediakan projector di office dan berkumpul untuk mendengar amanat boss. Anda boleh rujuk post sebelum ini untuk mengetahui secara lanjut.

Q : Apakah harapan anda kepada staff secretlab dengan wujudnya MM?
A : Keikhlasan dan redha penting dalam menjalankan tugas sebagai manusia. Manakala sebagai staff secretlab, kebijaksanaan dalam menjalankan kerja penting bagi menjayakan projek. Ini adalah kerana secretlab terdiri dari lapan orang designer/programmer. Kita tidak mempunyai 30 staff. Kerjaya Multimedia menuntut pengorbanan yang tinggi lebih-lebih lagi masa. Ini adalah kerana kita berada di bidang yang subjektif. Maksud saya untuk meyakinkan client bahawa kombinasi oren dan biru sangat hebat memerlukan pengajian dan keyakinan yang mendalam. Saya berharap dengan adanya MM, staff akan faham tugas masing-masing dan cuba untuk mencapai matlamat dan amanah yang telah diberikan walaupun keadaan sangat mendesak.

Q : Apakah extension bagi MM (jika ada)?
A : Dari segi fizikal, MM boleh dilakukan di luar office jika kita sudah bosan dengan rutin. Paling dekat, di luar bilik saya dimana kita mempunyai taman hijau berlatar belakangkan hutan. Jauh sedikit, kita boleh mengadakan MM di Jusco atau Sunway Pyramid namun kerana masa sangat mencemburui kami, kami belum pernah mengadakan MM diluar ofis.

Dari segi spiritual, MM diselang seli dengan presentation input yang baru. Maksud saya disini, kadang-kadang kita menjemput kawan-kawan kita yang lain sama ada didalam atau industri yang berbeza untuk memberi input. Komunikasi adalah essence bagi sebuah kumpulan kecil. Bertukar pendapat merupakan praktik yang sihat.

Kesimpulannya, MM bukan satu method mesyuarah yang tipikal dimana hati staff biasanya bosan dengan perkataan “meeting”. Komunikasi satu hala bukan amalan kita di Secretlab dan untuk itu, staff bebas mengutarakan apa saja idea yang bernas kerana saya percaya ilham diturunkan tuhan kepada semua manusia.

Lain2 Keperluan untuk MM :

- Projector
- Laptop
- Buku Nota untuk catatan oleh staff
- Weekly presentation by Boss
- Ilham yang bermanfaat yang telah diseru pada hari ahad
- Hati yang terbuka dengan kadar semangat yang maksimum

If a meeting is necessary, make sure that the right people are going to be there. Too many people and the meeting is likely to be unproductive; too few and affected individuals are likely to feel excluded. If the meeting is of a standing body, extra individuals may need to be invited for particular agenda items.

Make sure than everyone knows in good time when and where the meeting will be held, who will be there, and what will be discussed. If you know that someone is out of the office or on holiday until just before the meeting, make special arrangements to advise them of the relevant details.

Make sure that everyone has the agenda, minutes of the previous meeting, and all the necessary supporting papers in good time for them to be read, considered, and consulted upon.

Provide a suitable room and ambience. Everyone should be able to sit in comfort and see each other. The room should be well-lit and well-ventilated. There may be a need for a flip chart and felt-tip pens or an overhead projector or a laptop for a PowerPoint presentation. If it is appropriate, flowers or fruit or candles may provide a pleasant atmosphere.

The meeting should start on time and finish on time - and everyone should know that this will be the case. This will encourage people to come along, knowing that the meeting will not go on endlessly, and it will encourage them to arrive for the scheduled start time, knowing that if they do not they will have missed some of the business.

The opening of a meeting is important. It helps if the chair briefly sets the scene and indicates the purpose or aims of the meeting. Some organisations like to open meetings with a few moments of stillness or contemplation, so that everyone mentally puts everything else to one side and focuses on the meeting and what they want out of it.

Each agenda item should have an appropriate time allocation, reflecting the importance of the item and the amount of discussion anticipated. This timetable should be a guide and not a straitjacket – it will assist a sensible prioritisation of business, but some flexibility will be necessary in the light of the amount of discussion which is found to be necessary and the strength of feeling on the controversial issues.

Consider having one or two short breaks. This will allow people to go the toilet or have a smoke and it is likely to help everyone to stay fresh and focused. If there is real tension over an issue, a short break may clear the air and allow a new approach.

The best meetings allow everyone to have a say and allocate the resultant work among the team members. If this does not seem to be happening, you can encourage the chair of the meeting with timely interventions along these lines: “I think that Jane would like to make a point”, “I’d be interested to know what John thinks”, and “Does everyone have something to do?”

The very best meetings generate new and exciting ideas. This is most likely to be achieved if everyone is allowed to express a view and not cut off or put down as soon as they appear to challenge the conventional wisdom or organisational orthodoxy, if everyone is encouraged to put forward suggestions even if at first they seem novel or counter-cultural, and if everyone really listens to what is being said and judges ideas on their merits and not on the basis of who put them forward.

Effective meetings should be action-orientated. Therefore, at the end of every agenda item, it should be clear what has been agreed, who is to be responsible for giving effect to this agreement, and what is the timescale for implementation. If this is not the case, say to the chair of the meeting: “Before we leave this item, can I just be sure what we have agreed here?” or “Can we just clarify who is going to be responsible for that decision?” or “When do we want this to be done?”

The conclusion of a meeting is important. The chair should summarize what has been achieved or agreed, thank everyone for their contributions and support, and try to ensure that people leave the room feeling good about the time they have devoted to the meeting.

At the end of the meeting, you should be clear what you need to do as a result of the meeting and quickly carry out your action points or allocate them to a colleague. Delay will tend to lead to you overlooking your action points or postponing them to the last moment.

Minutes of meetings should be produced as soon as possible. They should focus on what has been agreed and make clear who is responsible for actioning each decision and what timescale is expected of that person. The minutes should be circulated not just to all those who attended, but also to those invited but unable to attend, to any other colleagues involved in any of the action points, and to others who need to know what is going on or who will be affected by the decisions.

ROGER DARLINGTON

Last modified on 28 March 2003

Cycle 1
Ahmad Muzammil
5 June 2005 – 8 September 2005
Faculty of Creative Multimedia, Multimedia University

Cycle 2
Aminudin Yarabi
15 Sept 2005 – 6 January 2006
Faculty of Information Technology, Universiti Tun Abdul Razak

Cycle 3
Azrial Akmal
1 January 2006 – 1 April 2006
CaddCam Academy

Cycle 4
Siti Nuralifah Yusoff
12 June 2006 – 15 September 2006
Faculty of Creative Multimedia, Multimedia University

Cycle 5
Zakaria Mohamed Ismail
14 May 2007 – 7 July 2007
Faculty of Design Architecture, University Putra Malaysia

Cycle 6
Nurul Faiza Mohd Zain, Liyana Izzati Omar,Noor Zamshazilla
7 April 2008 – 5 July 2008
Faculty of Computer Science & Information Technology

Cycle 7
Mohd Farhan Taijuddin
11 June 2008 – 21 September 2008
Faculty of Creative Multimedia, Multimedia University

Apabila Apple meng-upgrade Mac OS Tiger kepada Mac OS Leopard, features terbaru yang merasuk kami adalah iChat (1)  yang lebih mengujakan. Lantas baru – baru ini sempena dengan pra  annual meeting secretlab, (yang telah dibrandingkan dengan nama “Pre-Rejuvenate 2009″), kami telah menggunakan medium iChat untuk membuat simulasi perbincangan online  atau Online Meeting Simulation. Konsepnya adalah, berkomunikasi secara online (2) sambil membincangkan satu topik lantas membuat satu presentasi.

Sebelum anda dinikmatkan dengan kemudahan video chat terbaru ini, harus difahamkan dahulu :

a. Meeting online adalah meeting diantara 2 pihak yang berjalan di 2 lokasi yang berbeza
b. secara online
c. boleh kongsi file presentation seperti keynote / pdf / jpeg / video

Namun untuk simulasi ini, kami duduk bertentang mata. Berikut adalah contoh snapshot visual iChat diantara kami.

Ini pula snapshot semasa Azrai membuat presentasi menggunakan keynote. ( ala2 powerpoint )

Berikut adalah keadaan sebenar yang berlaku ketika presentasi. Sepatutnya secara simulasi ideal, kami harus berada di lokasi yang berbeza. Namun kesukaran untuk mencari kawasan WIFI menyebabkan kami berimaginasi yang kami berada diruang yang berbeza.

Hasil Eksperimen

Hasil dari perlakuan simulasi ini didapati bahawa iChat sangat efektif dalam melaksanakan Online Meeting. Namun beberapa hal harus diambil kira:

a. Paling mudah antara Mac user sahaja, kecuali anda install iChat dalam window. Bolehkah kita install iChat dalam windows?

http://forums.pcworld.co.nz/showthread.php?t=86311

Namun cara yang lebih mudah adalah mac user menggunakan iChat manakala windows user menggunakan AIM.

b. Boleh rekod perbincangan namun secara misteri, file yang telah direkod tidak dijumpai.

c. Perbincangan 2 hala sahaja ( Khairulazizi + Azrai ). Perbincangan 3 hala ( khairulazizi + Azrai + secretlab ) kami belum cuba sebab ketika ini tiada seorang staff secretlab pun di ofis.

d. Kadangkala connection failure akibat dari kerendahan bandwith provider di lokasi.

Bacaan Lanjut:
(1) http://www.apple.com/macosx/features/ichat.html

(2) http://www.mvldesign.com/video_conference_tutorial.html

There were a handful of “bad” and even “ugly” websites discussed at this afternoon’s Critics’ Corner session by Brett Hurt, CEO of Bazaarvoice and Matt Corey, vice president of marketing at Golfsmith. But I’ll leave the criticisms behind and focus on which new concepts got a “thumbs up.”
Here were some inventive examples from both attendees and the speakers on what creative retailers are doing on websites today:

JCPenney’s “Know Before You Go” concept, which helps customers determine if an item is in stock in a local store before they head out to shop. JCPenney’s Rich Last was in the audience and gave a bit more perspective, saying that the technology was able to update almost in real-time and that the concept gave store associates more power.

EA Sports: About a year ago, a YouTube post criticized a perceived glitch in an EA Sports’ Tiger Woods PGA Tour ‘08 video game that enabled golfers to walk on water. Instead of ignoring this request–or taking themselves so seriously that they did not respond–EA Sports turned this criticism into an opportunity, with a little help from Woods himself. Late last month, the company posted their own response on You Tube. The video, which demonstrates that the act was not an “error” at all, was a lighthearted way to respond to a critic–and create a PR opportunity in the process.

Patagonia: This new feature enables web browsers to locate an item at a Patagonia competitor if the company doesn’t have it in stock. While the panelists agreed that sending your most loyal shoppers to another website was a risky strategy, they also acknowledged that it creates a tremendous amount of customer goodwill and could bring people back to the site more regularly.

Lands’ End: Knowing that many customers find value in the store locator button, LandsEnd.com is now using Google Maps in its store locator section. In addition to giving customers a visual of nearby stores in relation to their home or office, the program also enables the store team (not the web team) to update store locations and hours within seconds. A Lands’ End employee in the audience called the new feature “ridiculously easy” to implement.

Cabela’s: In another testament to today’s multichannel push, Cabela’s has added vibrant new content to its store locator section. Browsers can get an overview of stores on a map, then select a store closest to them for photos of the store, including merchandise but also artwork and other store features. Since people travel far and wide to head to Cabela’s, this helps customers figure out if that day trip to, say, Hamburg, PA, would really be worth the drive.

It’s your turn. What new retail website features would you give a “thumbs’ up”?

“salam aidilfitri & maaf zahir batin from the secretfamily”

http://www.secretlabmedia.com/raya2008/raya.htm