SecretSchool.Org

FAQ stand for Frequently Asked Question and it is one of those “must have” pages in a website, especially for product company or how to website.

Below are the list of interface that can be a good reference for content display.

a. Straight Forward
- A straight forward FAQ consist of Question and Answer.
- Use a different size & color to differentiate the question and answer

http://www.apple.com/getamac/faq/

b. Too many things to asked
- If you have a lot of questions and wanted to display in a page, you should use the java dropdown where when you mouseover the question, the answer will be displayed.

http://www.facebook.com/press/faq.php

c. Grouping
- You should rearrange the content into groups and create the quick jump menu for the group via pull down menu or hypertext links.

http://europe.nokia.com/A4144974

d. Popular/Top FAQ
- In some website, they highlighted the most popular FAQ for quick access

http://europe.nokia.com/A4144973

e. Back to top button
- You have to put the back to top button especially in a long, one page FAQ

http://www.maybank2u.com.my/site_functions/faq/onlinebank.shtml

f. Content segregation
- Use line to segregate long answer for a better reading

http://hollylisle.com/fm/Articles/faqs1.html

i. Related content
- Put hypertext link if the content is co-related with another content

 http://mail.google.com/support/bin/answer.py?hl=en&answer=7403

h. What’s next after the list of FAQ
- Guide user attention to contact admin / webmaster for more enquiries or unlisted FAQ

That’s all for this week. Now you can FAQ yourself. :p

MORE REFERENCES

Ikea
http://www.ikea.com/ms/en_AU/customer_service/faq/faq.html#0000